FAQ
Find answers to common questions about our products, services, and policies.
Products & Customization
Yes. Most of our doors are custom-made to fit your exact size, swing direction, glass type, and design preferences. We also offer a selection of in-stock doors for faster delivery.
You can choose:
- Door size (width x height)
- Swing direction (RHIS, LHIS, Roll-Up, etc.)
- Glass type (clear, frosted, rain, etc.)
- Door style (modern, traditional, ornate, etc.)
- Color/finish and hardware
Yes. All doors come with glass, frame, threshold, unless otherwise noted in your quote or invoice. Hardware sold separately.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Order & delivery
- Stock doors: Usually ship within 3–7 business days
- Custom doors: Production and delivery typically take 10–14 weeks, depending on complexity
We deliver locally in the Los Angeles area and ship nationwide. Installation available upon request (installation fee will be added to the total amount).
We recommend measuring your rough opening (width x height x length), the opening swing of the door (right hand, left hand) and confirming with us before ordering. If you’re not sure, contact us and we’ll walk you through it.
Payment & Financing
We accept credit cards, debit cards, bank transfers, cash and payments through Paypal.
Yes. Custom orders require a 10% non-refundable deposit to begin production. The remaining balance is due before delivery or shipping.
At the moment, we do not offer in-house financing — but you may use third-party credit options like PayPal Credit or your own financing sources.
Invoices & Estimates
Yes. We provide detailed quotes for every order. You’ll receive an estimate showing product details, cost, and turnaround time. You can accept and pay directly from the estimate via email.
Invoices are sent to your email or US mail. You can review and pay securely online using the link provided.
Returns Cancelation & Damages
- Stock doors: Cancellations are allowed within 3 days.
- Custom doors: Cancellations are only accepted within 48 hours of payment. After that, the deposit becomes non-refundable.
Please contact us within 48 hours of delivery with photos of the damage. We’ll work with you to replace or resolve the issue quickly. Don’t discard the packaging.
- Custom doors: Non-returnable and non-refundable
- Stock doors: Returnable within 7 days (unused, original packaging, 25% restocking fee applies)
Other Questions
Yes. See Warranty Policy.
Yes! Visit us at 3410 W Victory Blvd, Burbank, CA 91505 to view our doors in person. We recommend calling ahead to confirm hours.
